(828) 262 3431

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Is This An Emergency?

 An emergency is a situation hazardous to your health or the property that cannot wait until the next business day. Please use the list below as guidelines for an emergency request:

1. Fire
2. Water flooding or streaming into the unit
3. No heat during winter months
4. No water
5. Refrigerator stops working

If this is an emergency, please call:
The Winkler Organization Office @ 828-262-3431
During regular office hours (Monday – Friday 8:30 am – 5:00 pm)

After office hours emergency:
Maintenance Staff (Jeff) @ 828-406-9961

If your issue requires additional time to resolve, you will be notified of the status by Winkler staff.

 

Special Issue Support Information

Charter Cable & Internet: Services/Tech Support

 

See tab below (Property Cable & Internet Information) for additional notes regarding Internet for your property.

If you would like to add Charter services or need Technical Support, we recommend that you personally visit the local Charter Office. While visiting the local Charter office is the recommended way to contact Charter for services and Technical Support, you may also call the Charter customer support number at 1-888-345-7139. The local Charter office is located at:  755 George Wilson Rd, Boone, NC 28607

  • Please identify yourself to Charter as a tenant residing at a property offering Charter bulk services when providing your address.

  • Keep in mind that you cannot add or remove internet or cable services included in your rent on our Bulk Account. If you would like to add services, you must set up an individual account with Charter at the local office to be billed directly to you.

  • Winkler Organization cannot Troubleshoot Internet or Cable, however if you have an interruption in service that you feel is not being attended to appropriately, please contact the Winkler Organization so that we may inform your account representative. 

  • Skyline Skybest Cable & Internet: Services/Tech Support


    • If you have any problems with your television or internet services, please call the personalized Skyline Skybest support line 336-876-6113. Your personalized Skyline Support Representative is Hollie Brown.

      Please provide the following information during your call:

      1. Property Name & 911 Address

      Winkler Square
      114 Clement Street
      Boone, NC 28607

      (OR)

      Winkler Oaks
      203 Pine Street
      Boone, NC 28607

      2. Tenant Name
      3. Unit Number
      4. Bedroom Letter (if applicable)

    • Keep in mind that you cannot add or remove internet or cable services included in your rent on our Bulk Account. If you would like to add services, you must set up an individual account with Skyline to be billed directly to you.

  • If you have an interruption in service that you feel is not being attended to appropriately, please contact the Winkler Organization so that they may inform your account representative.
  • For any additional services that you would like to add individually, please contact Skyline Skybest at 336-876-6113.

  • Property Cable & Internet Information


    Please see the following information regarding the Cable TV and Internet services that are included at your property. If you would like to add services, we highly recommend subscribing to Charter Spectrum as most Winkler properties (except for Winkler Oaks and Winkler Square) are already wired for their services. Charter Spectrum offers some of the highest performance services and best value in the region.

    * Properties that include Cable TV and Internet services will have an HD cable box and internet modem located in the common area of the apartment. This equipment is not to be removed from the apartment at any time. You may rent a personal cable box for your bedroom at no charge, however, you are responsible for picking up and returning any additional cable boxes.

    ** Only properties that include “wireless” internet include WiFi. All other properties that include internet will have an internet modem ethernet connection, but will need a wireless router to enable WiFi. If a wireless Netgear router is provided at your property, you may need to reset the router to restore the original network name and password (labeled on the back of the router). To reset the router, simply hold down the reset button on the back of the router for 5 seconds.
    .

  • Amberleigh Way – Charter Spectrum cable and internet.
  • App Manor – Charter Spectrum cable and internet (modem is in laundry room).
  • Boone Hall – Charter Spectrum cable and wireless internet. **Wireless Netgear router provided by Winkler.
  • Cardinal I – Charter Spectrum internet and cable.
  • Cardinal II – No cable or internet included.
  • Cook House – No cable or internet included.
  • East Village – Charter Spectrum cable and internet (modem is in laundry room or HVAC closet).
  • Green St Triplex – Charter Spectrum cable and internet.
  • The Heights on Green St – Charter Spectrum cable and wireless internet.
  • Holmes View Manor – Charter Spectrum cable and wireless internet (No modem in unit. One (1) live Ethernet port and router in living room). **Wireless Netgear router provided by Winkler.
  • Pine Ridge – Charter Spectrum cable and internet.
  • Ridgeview – Charter Spectrum cable and internet.
  • Rivers St – No cable or internet included.
  • Steeplechase Hardin St – Charter Spectrum cable and internet.
  • Steeplechase Pine St – Charter Spectrum cable and internet.
  • Steeplechase Howard St – Charter Spectrum cable and internet.
  • Steeplechase Wood Circle – Charter Spectrum cable and internet.
  • Steeplechase Straight St – Charter Spectrum cable and internet.
  • The Vineyards – Charter Spectrum cable and internet.
  • Winkler Adams – Charter Spectrum cable and internet.
  • Wilcox Warehouse – Charter Spectrum cable and internet (No modem in unit. One (1) live ethernet port in each unit. Please call Winkler office if live ports cannot be located).
  • Wilson Duplex – Charter Spectrum internet and cable.
  • Winkler Oaks – Skyline cable and wireless internet.
  • Winkler Square – Skyline cable wireless and internet.
  • 494 Lofts – Charter Spectrum cable and wireless internet (modem and router in utility closet). **Wireless Netgear router provided by Winkler.
  • NATURAL GAS SAFETY INFORMATION


    Your unit is equipped with natural gas heating appliances. If you suspect any possible gas leak or malfunctioning equipment, please call the Winkler Organization immediately!

    Winkler Office (8:30am – 5:00pm): (828) 262-3431

    Winkler Emergency Line (24/7): (828) 406-9961

    Awareness of Hazards and Prevention Measures

    If you come in contact with a natural gas pipeline leak take the following steps:

    • Leave the area immediately
    • Move to a safe location and then call The Winkler Organization
    • Abandon any equipment being used in or near the suspected leak
    • Warn others to stay away when possible

    Leak Recognition

    Learn the warning signs of natural gas pipeline leaks:

    • A rotten egg smell
    • Dirt spraying in the air
    • A hissing sound
    • Bubbling in a pond, creek or river
    • Dead or dying vegetation

    Leak Response

    What to do when a leak occurs:

    • DO NOT light a match, start an engine, use a telephone or cell phone, turn on or off light switches, or do anything that may cause a spark
    • DO NOT attempt to extinguish a natural gas fire
    • DO NOT attempt to operate pipeline equipment
    • Call 911