How Can We Help?

Most properties include Spectrum high speed internet with a modem and a router located in the common area. This equipment must stay in the unit at all times. Any missing equipment from your unit will result in a replacement fee.

The network name and password are located on the back of the router in your unit. If you are not able to find the network name on your device, hold the reset button down on the router for 60 seconds to reset the router back to its default network name and password settings.

Spectrum currently offers a Spectrum TV app that is compatible on most devices (Roku, Samsung smart TVs, and Apple TVs), which can be utilized to view basic live TV channels.

Please see the following information regarding the Internet services that are included at each property.

• 494 Lofts – Spectrum high speed internet
• 1850 Residences – Spectrum high speed internet
• Amberleigh Way – Spectrum high speed internet
• App Manor – Spectrum high speed internet
• Boone Hall – Spectrum high speed internet
• Cardinal I – Spectrum high speed internet
• Cardinal II – No internet cable or internet service provided by Winkler. Building wired for Spectrum service.
• Cook House – No internet cable or internet service provided by Winkler. Building wired for Spectrum service.
• East Village – Spectrum high speed internet
• Green St Triplex – Spectrum high speed internet
• The Heights on Green St – Wireless access points throughout the building (no modems or routers in units). Wireless network login credentials provided by Winkler upon move in.
• Holmes View Manor – Spectrum high speed internet
• Ridgeview – Spectrum high speed internet
• Steeplechase Hardin St – Spectrum high speed internet
• Steeplechase Howard St – Spectrum high speed internet
• Steeplechase Pine St – Spectrum high speed internet
• Steeplechase Straight St – Spectrum high speed internet
• Steeplechase Wood Circle – Spectrum high speed internet
• The Vineyards – Spectrum high speed internet
• Winkler Adams – Spectrum high speed internet
• Wilcox Warehouse – Spectrum high speed internet
• Wilson Duplex – Spectrum high speed internet
• Winkler Oaks – Skyline high speed internet. Network name and password on back of router (network name is the “SSID” and password is the “WPA Key” labeled on the router). Router connects via ethernet to any blue ethernet wall outlet.
• Winkler Square – Skyline high speed internet. Network name and password on back of router (network name is the “SSID” and password is the “WPA Key” labeled on the router). Router connects via ethernet to any blue ethernet wall outlet.

Spectrum Tech Support: 1-833-697-7328

Skyline Tech Support: 1-877-475-9546

See tab above (Property Cable & Internet Information) for additional notes regarding Internet for your property.

If you would like to add Spectrum services or need Technical Support, we recommend that you personally visit the local Spectrum Office. While visiting the local Spectrum office is the recommended way to contact Spectrum for services and Technical Support, you may also call the Spectrum customer support number at 1-888-345-7139. The local Spectrum office is located at: 276 Watauga Village Dr., Suites D&E, Boone, NC 28607.

• If you have any problems with your television or internet services, please call the personalized Skyline Skybest support line 336-876-6113. Your personalized Skyline Support Representative is Hollie Brown.

  Please provide the following information during your call:

  1. Property Name & 911 Address

  Winkler Square
  114 Clement Street
  Boone, NC 28607

  (OR)

  Winkler Oaks
  203 Pine Street
  Boone, NC 28607

  2. Tenant Name
  3. Unit Number
  4. Bedroom Letter (if applicable)

• Keep in mind that you cannot add or remove internet or cable services included in your rent on our Bulk Account. If you would like to add services, you must set up an individual account with Skyline to be billed directly to you.

Your unit is equipped with natural gas heating appliances. If you suspect any possible gas leak or malfunctioning equipment, please call the Winkler Organization immediately!

Winkler Office (8:30am – 5:00pm): (828) 262-3431

Winkler Emergency Line (24/7): (828) 406-9961

Awareness of Hazards and Prevention Measures

If you come in contact with a natural gas pipeline leak take the following steps:

• Leave the area immediately
• Move to a safe location and then call The Winkler Organization
• Abandon any equipment being used in or near the suspected leak
• Warn others to stay away when possible

Leak Recognition

Learn the warning signs of natural gas pipeline leaks:

• A rotten egg smell
• Dirt spraying in the air
• A hissing sound
• Bubbling in a pond, creek or river
• Dead or dying vegetation

Leak Response

What to do when a leak occurs:

• DO NOT light a match, start an engine, use a telephone or cell phone, turn on or off light switches, or do anything that may cause a spark
• DO NOT attempt to extinguish a natural gas fire
• DO NOT attempt to operate pipeline equipment
• Call 911