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Please see the following information regarding the Cable TV and Internet services that are included at your property. If you would like to add services, we highly recommend subscribing to Charter Spectrum as most Winkler properties (except for Winkler Oaks and Winkler Square) are already wired for their services. Charter Spectrum offers some of the highest performance services and best value in the region.

* Properties that include Cable TV and Internet services will have an HD cable box and internet modem located in the common area of the apartment. This equipment is not to be removed from the apartment at any time. You may rent a personal cable box for your bedroom at no charge, however, you are responsible for picking up and returning any additional cable boxes.

** Only properties that include “wireless” internet include WiFi. All other properties that include internet will have an internet modem ethernet connection, but will need a wireless router to enable WiFi. If a wireless Netgear router is provided at your property, you may need to reset the router to restore the original network name and password (labeled on the back of the router). To reset the router, simply hold down the reset button on the back of the router for 5 seconds.

* Spectrum cable boxes can be rented (at properties with Spectrum accounts) at no additional cost for bedrooms by visiting the local Spectrum office. Tenants are responsible for picking up and returning personal cable boxes for their bedrooms.

** All wireless routers require an initial setup process to be completed to establish a wireless internet connection after being connected to a modem for first time.

See tab below (Property Cable & Internet Information) for additional notes regarding Internet for your property.

If you would like to add Spectrum services or need Technical Support, we recommend that you personally visit the local Spectrum Office. While visiting the local Spectrum office is the recommended way to contact Spectrum for services and Technical Support, you may also call the Spectrum customer support number at 1-888-345-7139. The local Spectrum office is located at: 276 Watauga Village Dr., Suites D&E, Boone, NC 28607.

• If you have any problems with your television or internet services, please call the personalized Skyline Skybest support line 336-876-6113. Your personalized Skyline Support Representative is Hollie Brown.

  Please provide the following information during your call:

  1. Property Name & 911 Address

  Winkler Square
  114 Clement Street
  Boone, NC 28607

  (OR)

  Winkler Oaks
  203 Pine Street
  Boone, NC 28607

  2. Tenant Name
  3. Unit Number
  4. Bedroom Letter (if applicable)

• Keep in mind that you cannot add or remove internet or cable services included in your rent on our Bulk Account. If you would like to add services, you must set up an individual account with Skyline to be billed directly to you.

Your unit is equipped with natural gas heating appliances. If you suspect any possible gas leak or malfunctioning equipment, please call the Winkler Organization immediately!

Winkler Office (8:30am – 5:00pm): (828) 262-3431

Winkler Emergency Line (24/7): (828) 406-9961

Awareness of Hazards and Prevention Measures

If you come in contact with a natural gas pipeline leak take the following steps:

• Leave the area immediately
• Move to a safe location and then call The Winkler Organization
• Abandon any equipment being used in or near the suspected leak
• Warn others to stay away when possible

Leak Recognition

Learn the warning signs of natural gas pipeline leaks:

• A rotten egg smell
• Dirt spraying in the air
• A hissing sound
• Bubbling in a pond, creek or river
• Dead or dying vegetation

Leak Response

What to do when a leak occurs:

• DO NOT light a match, start an engine, use a telephone or cell phone, turn on or off light switches, or do anything that may cause a spark
• DO NOT attempt to extinguish a natural gas fire
• DO NOT attempt to operate pipeline equipment
• Call 911